fatchai Privacy Policy

Last updated: July 2025. This policy describes how fatchai collects and protects your personal information when you use our platform.

What Personal Data Do We Collect?

We collect various types of personal data necessary to provide our services effectively and securely. This includes the following categories:

  • Account Information: Your full name, email address, date of birth, contact details, and verification documents submitted to comply with regulatory requirements and secure your account.
  • Device and Browser Data: Information about your device type, operating system, browser version, IP address, and usage patterns to optimize and secure our platform.
  • Local Payment Details: Payment method information, transaction history, and currency usage in Philippine Peso (PHP), used for processing deposits, withdrawals, and fraud prevention.
  • Cookies and Tracking Technologies: Data collected via cookies to enhance your browsing experience, remember your preferences, and serve personalized content.
  • Usage Data: Information regarding your interaction with the platform, bet history, and gaming activity to provide a consistent and responsible gaming environment.

How Do We Use Your Data?

Your personal information is used strictly for purposes that support our platform’s services and your user experience. These include:

  • Verifying your identity to comply with legal and regulatory obligations;
  • Managing your account access and enhancing platform security;
  • Processing payments securely and preventing fraud or unauthorized transactions;
  • Improving our services by analyzing usage trends and customer feedback;
  • Providing customer support and communications about your account or services;
  • Complying with legal requests from authorities and protecting against misuse or abuse.

We do not sell your personal data to third parties or use it for unrelated marketing purposes.

Cookies and Tracking Technologies

fatchai uses cookies and similar tracking technologies to provide a seamless experience while you browse and use our platform. Cookies help us remember your login sessions, preferences, and tailor content relevant to you. We only use essential and analytical cookies; no intrusive or advertising cookies are used without consent. You may disable cookies in your browser settings, but this may impact functionality and user experience.

Data Storage and Security Measures

Protecting your personal data is our priority at fatchai. We employ a range of technical and organizational safeguards, including encryption, secure servers, firewalls, and restricted access protocols to prevent unauthorized access, disclosure, or alteration. All sensitive data such as payment information is handled using industry-standard security measures. We regularly review and update our security practices in line with evolving technologies and regulatory requirements.

While we strive to protect your data, no method of transmission or electronic storage is completely secure. By using our platform, you acknowledge and accept these inherent risks.

Do We Share Your Information?

fatchai does not sell or rent your personal data to third parties. However, we may share your information with trusted service providers strictly for operational needs, including payment processors, identity verification providers, and regulatory bodies, all of which are under contractual obligations to protect your data confidentiality and use it solely for authorized purposes. We may also disclose information where legally required or to protect the safety and rights of users or the platform.

Your Rights as a User

Under applicable data protection laws and regulations in the Philippines, you have certain rights regarding your personal data stored by fatchai. These include:

  • Access: You have the right to request a copy of your personal data that we hold.
  • Correction: You may request correction of any inaccurate or incomplete information.
  • Deletion: Subject to legal retention requirements, you may request deletion of your data.
  • Restriction: You can request restrictions on processing your personal information in certain circumstances.
  • Objection: You have the right to object to processing based on legitimate interests.

To exercise any of these rights, please contact our support team with your request and proof of identity.

Protection of Minors

fatchai strictly prohibits the use of our platform by individuals under 18 years of age. We take active measures to prevent minors from creating accounts or accessing our services. If we become aware that we have collected personal data from a minor, we will take immediate steps to delete such data and suspend the account in compliance with legal requirements. Parents or guardians concerned about their children’s online activity on fatchai are encouraged to contact our support team for assistance.

Updates to This Privacy Policy

fatchai may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or business practices. Material changes will be communicated to you through the platform or other reasonable means prior to taking effect. We encourage you to review this policy regularly to stay informed about how we collect, use, and protect your personal data. Continued use of the platform after updates constitutes acceptance of the revised policy.

How to Contact Us

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, our support team is available to assist you promptly and professionally. You can reach us via the contact details provided in the footer or through the support channels available within the platform. We are committed to protecting your privacy and ensuring a safe online environment.